All deposits and reservation fees are non-refundable. Upon booking, your selected service date and time are reserved exclusively for your move, and Simply Satisfied Logistics LLC allocates labor, equipment, vehicles, and scheduling resources specifically for your project. As a result, deposits are not refundable regardless of cancellation reason.
Our crews are trained to identify situations that may present an increased risk of damage to property or belongings. If a customer requests that an item be moved against the recommendation of our moving professionals and authorizes us to proceed despite the identified risks, the customer assumes all responsibility for any resulting damage.
This includes, but is not limited to:
Walls
Door frames
Flooring
Stairways
Railings
Ceilings
Structural components
The item being moved
By directing our team to proceed against professional recommendation, the customer agrees that Simply Satisfied Logistics LLC shall not be held liable for any resulting damage.
In the event of loss or damage, all claims must be submitted in writing by contacting:
Email: [email protected]
Phone: 770-713-3030
Claims are subject to investigation and review. Customers should provide all available supporting documentation, including photographs, videos, receipts, proof of ownership, serial numbers, and any other evidence relevant to the claim.
Please allow 30 to 45 business days for claim investigation and processing.
Any claim involving alleged theft, missing items, or criminal misconduct must be supported by:
A filed police report
Video evidence showing the alleged incident in progress from a home security camera, doorbell camera, surveillance system, or cellular device; or
Photographic evidence clearly supporting the allegation
Simply Satisfied Logistics LLC reserves the right to deny theft-related claims that are unsupported by sufficient evidence or documentation.
Submitting a claim does not constitute an admission of liability by Simply Satisfied Logistics LLC. All claims will be thoroughly investigated before a determination is made.
Payment Policy
To protect both our customers and our business, Simply Satisfied Logistics LLC no longer accepts personal or business checks as a form of payment.
This policy was implemented after repeated situations in which customers paid the required deposit, our crews completed the move, and the remaining balance was not paid upon completion of services.
For all direct-booked moves, the remaining balance must be paid by cash, debit/credit card, or secure invoice payment before the unloading process begins. Once payment has been received, our crew will immediately complete the unloading and final placement of your belongings.
This policy ensures fair treatment for both parties and allows us to continue providing reliable, professional moving services while protecting our employees from non-payment.
By submitting payment for any invoice, estimate, deposit, reservation fee, or service provided by Simply Satisfied Logistics LLC, the customer acknowledges that they have read, understood, and agreed to all terms, conditions, policies, limitations of liability, claims procedures, and service requirements stated herein.